Support
Have a question, found a bug, or something isn't working the way it should? Reach out directly — we read every message ourselves.
Email hello@1984labs.dev1.Frequently asked questions
How do I cancel my subscription?
Subscriptions are billed and managed entirely through the Apple App Store, not by us directly. On iPhone: open the Settings app → tap your name → Subscriptions → Pet HQ → Cancel Subscription. You'll keep access until the end of the period you've already paid for.
I was charged but the app isn't unlocking
This is usually fixed by restoring your purchase. Open Pet HQ, go to Settings → Restore Purchases. If it still isn't working after that, email us with the email address or Apple account you purchased with and we'll help sort it out.
Do I need to create an account?
No. Pet HQ doesn't have accounts, logins, or passwords. Your pets, records, and photos are stored locally on your device. If you delete the app, that data is deleted with it — export a backup first if you want to keep it.
How do I back up or move my data to a new phone?
In Pet HQ, go to Settings and tap Export Everything to save a backup file of your pets and records. On your new device, use Restore from Backup in Settings to load it back in. Photos and documents stay in local app storage and aren't included in this file, so make sure they're backed up via your device's own photo backup (e.g. iCloud) if you want to keep them.
Is Pet HQ a substitute for veterinary care?
Does Pet HQ work on iPad or Android?
Pet HQ is currently available for iPhone only.
2.Still stuck?
Email hello@1984labs.dev with as much detail as you can — what you were doing, what you expected to happen, and what happened instead. Screenshots help a lot. We aim to reply within a few days.