Support

Have a question, found a bug, or something isn't working the way it should? Reach out directly — we read every message ourselves.

1.Frequently asked questions

How do I cancel my subscription?

Subscriptions are billed and managed entirely through the Apple App Store, not by us directly. On iPhone: open the Settings app → tap your name → Subscriptions → Costlane → Cancel Subscription. You'll keep Pro access until the end of the period you've already paid for.

I was charged but the app isn't unlocking

Make sure you're signed in to the same Costlane account you subscribed with, then check Account for your current plan. If it's still showing as Free after a few minutes, email us with the email address or Apple account you purchased with and we'll help sort it out.

Do I need to create an account?

Yes. Costlane needs an account, created with an email and password or Sign in with Apple, so your quotes, templates, and client records are backed up and stay in sync across devices.

How do I move to a new phone?

Install Costlane on the new device and sign in with the same account. Your quotes, templates, and clients sync automatically — there's no manual backup or export step.

Is Costlane accurate for tax and legal purposes?

Does Costlane work on iPad or Android?

Costlane is currently available for iPhone only.

2.Still stuck?

Email hello@1984labs.dev with as much detail as you can — what you were doing, what you expected to happen, and what happened instead. Screenshots help a lot. We aim to reply within a few days.