kinfocus.
Kinfocus

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Have a question, found a bug, or something isn't working the way it should? Reach out directly — we read every message ourselves.

Email hello@1984labs.dev

1.Frequently asked questions

How do I cancel my subscription?

Subscriptions are billed and managed entirely through the Apple App Store, not by us directly. On iPhone: open the Settings app → tap your name → Subscriptions → Kinfocus → Cancel Subscription. Reminders and alerts keep working until the end of the period you've already paid for.

How do I pair a dependent's device?

From your Kinfocus account, add a dependent and generate a pairing code. Enter that code on their phone when they open Kinfocus for the first time — their device joins your plan immediately, with no account or sign-in needed on their end.

I was charged but the app isn't unlocking

Make sure you're signed in to the same Kinfocus account you subscribed with. If it's still showing as not subscribed after a few minutes, email us with the email address or Apple account you purchased with and we'll help sort it out.

Why didn't I get notified about a missed dose?

Check that notifications are allowed for Kinfocus in your phone's Settings, that your subscription is active, and that the escalation timing in Alert Settings gives enough time before notifying you. If everything looks right and you still aren't being notified, email us and we'll look into it.

Does the person I'm caring for need their own account?

No. Their device is paired to your account with a short code — there's no email, password, or sign-in required on their side.

Does Kinfocus work on iPad or Android?

Kinfocus is currently available for iPhone only.

2.Still stuck?

Email hello@1984labs.dev with as much detail as you can — what you were doing, what you expected to happen, and what happened instead. Screenshots help a lot. We aim to reply within a few days.